Shipping Policy

At 4 Generations Creations, we take pride in carefully preparing and packaging every order. As a small Indigenous-owned business shipping across Canada, we appreciate your patience and understanding throughout the fulfillment and delivery process.

Please review our shipping policies before placing an order.

Order Processing — 3–5 Business Days

Please allow 3–5 business days for our Shipping Department to process, pick, pack, and prepare your order for dispatch.

• Business days are Monday through Friday, excluding statutory holidays.

• Processing times do not include courier transit times.

• We strive to process orders sooner whenever possible.

• During holidays, major sales, or periods of high order volume, processing may take longer. We will communicate significant delays when possible.

Processing time and shipping time are two separate stages.

Your order is not considered shipped until it has been handed over to the courier.

Shipping Within Canada

We ship across Canada using various courier services selected based on destination, parcel size, availability, and shipping requirements.

Once dispatched, orders typically arrive within approximately 5–8 business days, although delivery times vary depending on the courier and destination.

Delivery estimates are not guaranteed. Weather, remote locations, peak shipping seasons, service disruptions, and other circumstances may affect delivery.

United States Shipping

We are currently not accepting orders for shipping to the United States due to ongoing tariff-related challenges.

We will update this policy if United States shipping becomes available again.

Rush & Expedited Shipping

Rush or expedited shipping may be available upon request.

• Requests must be approved by our Shipping Department before an order is processed.

• Additional shipping costs are the responsibility of the customer.

• All rush shipping charges must be paid in advance.

• Expedited courier service does not automatically guarantee same-day order processing.

• Delivery dates remain subject to courier availability and service conditions.

Please contact Orders@4GenerationsCreations.ca before placing a time-sensitive order.

Shipping Confirmations & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where tracking is available.

Please note:

• An order confirmation means your order has been received, not shipped.

• A shipping label may be created before the courier physically collects the parcel.

• Tracking information may take time to update after courier pickup.

• Once your parcel is in transit, delivery updates are provided by the courier.

Customers are encouraged to monitor their tracking information and contact us if they notice an unusual delay or delivery concern.

Shipping Addresses & Customer Information

Customers are responsible for providing accurate shipping information, including:

• Full name and complete delivery address

• Apartment, unit, or suite number, where applicable

• Postal code

• Contact email and phone number

If you notice an address error, please contact Orders@4GenerationsCreations.ca immediately.

We will do our best to correct errors before dispatch. However, address changes cannot be guaranteed once an order has been shipped.

Additional courier fees caused by customer-provided address errors, unsuccessful delivery attempts, or returned parcels may be charged to the customer before reshipping.

Courier Delays & Missed Deliveries

Once your order has been transferred to the courier, the courier manages transportation, tracking updates, and delivery scheduling.

Although courier delays are outside our direct control, we remain available to assist customers with shipping concerns and investigations.

If your tracking information shows an unexpected delay, please contact the courier or our Shipping Department.

Customers should monitor delivery notifications and arrange pickup or redelivery when required.

Missing or Lost Parcels

If your tracking information indicates that your parcel may be missing, please contact us at Orders@4GenerationsCreations.ca.

Please provide your order number, tracking number, and a description of the issue.

Our Shipping Department may assist by:

• Reviewing available tracking information

• Contacting the courier

• Initiating a parcel trace or investigation

• Submitting a courier claim when applicable

• Reviewing the appropriate resolution once the circumstances are established

Courier investigations may take 10 business days or longer, depending on the carrier and circumstances.

We appreciate your patience while investigations are underway. Customer remedies will be assessed in accordance with applicable consumer protection laws.

Damaged Parcels & Products

We carefully package orders to reduce the risk of damage during transportation. Unfortunately, damage can occasionally occur while parcels are in courier custody.

If your order arrives damaged, please contact Orders@4GenerationsCreations.ca as soon as possible.

Include:

• Your full name and order number

• Photographs of the damaged products

• Photographs of the exterior shipping box or packaging

• Photographs of any damaged interior packaging

• A brief description of the damage

Please keep all original packaging and damaged products until our team has reviewed your claim.

Our Shipping Department will investigate the issue, coordinate with the courier when necessary, and determine an appropriate resolution, including any remedies required by applicable law.

Incorrect or Missing Products

We strive for accuracy when picking and packing orders, but occasional mistakes can happen.

If you receive an incorrect product or discover an item missing from your order, please contact Orders@4GenerationsCreations.ca within 14 days of receiving your package, whenever possible.

Include your order number, a description of the discrepancy, and photographs of the products, packaging, and packing slip where available.

Our team will investigate the concern and work toward an appropriate resolution.

Reporting concerns promptly helps us investigate accurately. This reporting period does not limit any rights customers may have under applicable law.

Returns & Exchanges

Change-of-mind exchanges are available in-store only.

We do not accept mailed returns or exchanges for change-of-mind purchases.

Eligible merchandise may be exchanged in person within 30 days of the original purchase date, subject to our Refund & Exchange Policy.

Damaged, defective, incorrect, or undelivered orders are handled separately in accordance with applicable legal obligations.

Please review our full Refund & Exchange Policy for additional information.

Contact Our Team

If you have questions about your order or shipping experience, please contact the appropriate department.

Shipping & Online Order Support
Orders@4GenerationsCreations.ca

Tim Leon — Back of House Manager
Shipping, Receiving & Inventory
Receiving@4GenerationsCreations.ca

Stephanie Williams — Front of House Manager
Accounts, Bulk Orders & In-Store Customer Service
Info@4GenerationsCreations.ca

Ashley Michel — Owner & Founder
Customer Concerns & Escalations
Ashley@4GenerationsCreations.ca

Store Phone: 778-538-4449

Your Experience Matters!

We're a small Indigenous-owned business run by real people. We understand that shipping delays, damaged parcels, and order concerns can be frustrating.

While we cannot control every aspect of courier operations, we care about your experience and want the opportunity to help resolve concerns.

Your patience, communication, and support mean a great deal to our team.

Kukwstsétsemc (Thank you) for supporting 4 Generations Creations!

Updated: October 26th, 2026